Terms of Service

This Agreement governs the terms and conditions of the use of North Shore Bin Cleaners LLC (“NSBC LLC”) services and is between you (“Customer”), as an authorized user of such services, and NSBC LLC. By submitting a Request for Service, you confirm receipt of and acceptance of this Agreement.

1. SERVICE


NSBC LLC provides mobile trash and recycle can cleaning and power washing services for residential and commercial properties.



2. CUSTOMER RESPONSIBILITES


For NSBC LLC to provide its services, the Customer is to abide by the CUSTOMER RESPONSIBILITIES. Failure to comply may result in service interruption and/or additional service fees as outlined below.

NSBC LLC offers NEXT DAY service.

  • NEXT DAY SERVICE: The Customer is responsible for placing cans curbside for pickup on trash collection day. Cans should remain empty and left curbside the NEXT DAY until 6PM to be cleaned. If cans cannot be left curbside, please leave them by the garage or side of the house. If any trash or recycle is placed in the cans it MUST be bagged. Cans with unbagged trash will NOT be cleaned.


GATED COMMUNITY ACCESS

The Customer is responsible for notifying the community’s guard house or for providing a gate code to NSBC LLC to access the gated community. If the technician is not able to gain access on the scheduled service date, the technician will continue his/her route and will NOT clean the Customer’s cans. Payment will NOT be refunded in the event of a missed service due to access issues. It is the Customer’s responsibility to request a rescheduled cleaning and to pay a $10.00 additional service visit fee. Once the $10.00 additional service visit fee has been paid, NSBC LLC will make every effort to service the Customer’s cans on the next scheduled service visit to the area. If a rescheduled cleaning is not feasible due to route scheduling, the Customer will not be billed for an additional service visit and cans will be cleaned on the next scheduled service visit.


AVAILABILITY


All trash and recycle cans must be available for servicing on the scheduled service date. If cans are not available, NSBC LLC will attempt to contact the Customer through the telephone number on file. If contact cannot be made, the technician will continue his/her route and will NOT clean the Customer’s cans. Payment will NOT be refunded in the event of a missed service due to unavailable cans. The Customer is responsible to place ALL cans out on the scheduled service date. Any missing cans will be cleaned the next scheduled service visit.


RESCHEDULING


Rescheduling a missed service due to unavailable cans is at the discretion of NSBC LLC. It is the Customer’s responsibility to request a rescheduled cleaning and to pay a $10.00 additional service visit fee. Once the $10.00 additional service visit fee has been paid, NSBC LLC will make every effort to service the Customer’s cans on the next scheduled service visit to the area. If a rescheduled cleaning is not feasible due to route scheduling, the Customer will not be billed for an additional service visit and cans will be cleaned on the next scheduled service visit.


ABSENT/OUT OF TOWN


If the Customer knows he/she will not be available to put cans out for a scheduled cleaning, it is his/her responsibility to contact NSBC LLC to notify them no later than 6:00PM the night before the scheduled service.

CONTENTS OF CANS


Trash and recycle cans MUST be free of the following materials:

* Unbagged trash and recycle

* Unbagged animal waste and any other fecal matter

* Chemicals, paint, glue or other adhesives

* Other hazardous waste of any kind

* Building materials (plaster, stucco, concrete, etc.)

* Yard debris (leaves, branches, etc.)


Under no circumstances will NSBC LLC clean any cans containing human waste!

CONDITION OF CANS


Trash and recycle cans should be in good working condition and not be in such disrepair that would cause damage to the cleaning equipment or prevent NSBC LLC from cleaning the cans properly. Any significant damage noted by the technician will be reported to the Customer upon the first cleaning.

If NSBC LLC arrives to perform service and the above conditions are not met, the service will NOT be completed. Payment will NOT be refunded. It is the Customer’s responsibility to request a rescheduled cleaning and to pay a $10.00 additional service visit fee. Once the $10.00 additional service visit fee has been paid, NSBC LLC will make every effort to service the Customer’s cans on the next scheduled service visit to the area. If a rescheduled cleaning is not feasible due to route scheduling, the Customer will not be billed for an additional service visit and cans will be cleaned on the next scheduled service visit.


3. NSBC LLC RESPONSIBILITIES


If NSBC LLC fails to provide its services on the scheduled date of service for a reason other than the Customer failing to meet its responsibilities in the paragraphs above, NSBC LLC will arrange for the service to be performed on the next possible area visit. If a rescheduled visit is not practical or possible, the Customer will receive a credit on a future invoice for the missed service.


In the event of inclement weather (including freezing temperatures and excess snowfall) or equipment failure which prevents NSBC LLC from operating, a notice will be sent to the Customer and services will be rescheduled at the discretion of NSBC LLC.  In some cases this may result in service resuming on the next regularly scheduled date.  If service is cancelled, NSBC LLC will notify customers by email or text message.


4. CHARGES


Upon receiving a request for service, NSBC LLC will schedule a service date and send a notification via text or email to the Customer.  For one-time service, an invoice will be sent upon job completion and is due upon receipt.

For recurring plans (Bi-weekly, Monthly, Bi-Monthly, Quarterly), NSBC LLC requires a credit card to be stored in the Customer Wallet.  Visits for recurring customers will be billed automatically against the card on file.


AUTOMATIC PAYMENTS


Payment for recurring services are automatically processed upon each visit/service completion. NSBC LLC will charge the Customer’s debit or credit card on file for the appropriate service plan fee.  


DECLINED PAYMENTS


NSBC LLC will notify the Customer in the event payment is declined. It is the Customer’s responsibility to provide alternate payment information and pay all amounts due upon request by NSBC LLC. Failure to do so may result in service interruption and possible suspension or termination of services.


DELINQUENT ACCOUNTS


After one month of non-payment, an account will be deemed as delinquent. Delinquent accounts will be suspended, and no further services will be provided until the account has been brought back into good standing.


5. CANCELLATION OF SERVICE


Service may be cancelled at any time by sending an email to northshorebincleaners@gmail.com. If the cancellation request is received PRIOR to the next automatic payment, no additional charges or services will take place. If the cancellation request is received AFTER a payment has been processed, services will be provided that month and both charges and services will terminate thereafter.


CANCELLING AFTER FIRST CLEANING


If the Customer requests recurring service (Bi-weekly, Monthly, Bi-Monthly, Quarterly) and cancels after the first cleaning, the Customer will be charged for a One-time Cleaning minus any previously payment.


RELOCATION


Refunds are not issued for cancellation of service except in the event the Customer relocates outside of the NSBC LLC service area. If the Customer relocates outside of the service area, the Customer may gift the remaining service to anyone within the service area or request a refund for the remaining service. The Customer must request cancellation by sending an email to northshorebincleaners@gmail.com no less than 30 days prior to cancellation.


SEASONAL RESIDENTS


Seasonal residents must notify NSBC LLC of the last service day by sending an email to northshorebincleaners@gmail.com no less than 30 days prior to cancellation.


6. MODIFICATIONS

AGREEMENT


NSBC LLC reserves the right to amend this Agreement at any time by posting a revised version to www.northshorebincleaners.com/terms and/or by emailing its Customers information regarding the amendment.


SERVICE


NSBC LLC reserves the right to modify delivery of service at its sole discretion at any time.


CHARGES


NSBC LLC reserves the right to change prices or implement new charges for use of its services at any time. Any changes in pricing will be communicated to the Customer by email prior to the changes going into effect. The Customer has the option to continue or discontinue the service at any time. Continued use of the service after such changes are communicated to the Customer by email constitutes the Customer’s acceptance of the modified charges as communicated to the Customer.


7. GOVERNING LAW

The terms and conditions contained in this document are governed by and construed in accordance with the laws of the State of Illinois. The Customer irrevocably submits to the exclusive jurisdiction of the courts in each state or location.